Return & Refund Policy

1. Return Duration

We offer a 15-day return period from the date of delivery. Customers may request a return only if the product meets the conditions below.

2. Eligibility for Returns

To be eligible for a return, the item must meet the following requirements:

• Product must be unused and in original condition.
• Tags and packaging must be intact.
• No stains, damage, or alterations.
• Return request must be raised within 15 days of delivery.

3. Non-returnable Items

The following items cannot be returned:

• Used or worn items
• Customized / altered products
• Items damaged due to misuse or improper handling

4. Return Process

To start a return, contact us at:

Email: support@shankarprajapat.in
Phone: +91 9351993902

Once your request is approved, we will arrange a reverse pickup or provide instructions for return shipping.

5. Refund Process

After receiving and inspecting the returned product:

• Refunds are processed within 7–14 business days.
• Refund mode will match the original payment method.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI.

6. Replacement Policy

If you request a replacement instead of a refund, we will dispatch a new product once the returned item is received and verified.

7. Damaged or Wrong Product

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos/videos. We will arrange a replacement or full refund.

8. Contact

For any return or refund queries, contact: